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  • Does Jaya Emporium ship outside India?
    At present we are catering only to Indian market.
  • How do I track my order?
    Tracking ID will be mailed to you along with the shipper details. You can track accordingly.
  • Where are your packages shipped from?
    All our packages are shipped from our physical store located at Pondicherry, India.
  • Do you charge for shipping?
    Yes, shipping charges are calculated on the basis of volumetric weights of the products.
  • What is your Return Policy?
    Return is available only for those products mentioned so in the description. However if you wish to return a product you can always contact us at the contact details provided and we will guide you through the return process.
  • Can I cancel my order?
    Yes, you can cancel an order before it is shipped by contacting us at the contact details provided in our website.
  • Do I get a refund for the cancelled order?
    Yes, if an order is cancelled before shipping, the refund will be made to the same mode of payment used by the customer.
  • Why shop at Jaya Emporium?
    In 1977, JAYA EMPORIUM, was born to provide quality products that would not only serve, but exceed, the needs of our loyal shoppers in Pondicherry. Since day one, a genuine love and passion for quality retail and top-notch customer service has defined who we are and what we do. Our dedication to our work is reflected through our great merchandise, carefully selected and sorted to make our customers’ shopping experience enjoyable and satisfactory.
  • Is COD available?
    Sorry! COD is not available now.
  • What is the order processing time?
    Orders are usually processed and dispatched within 3 to 7 working days. But if any particular product is out of stock we may wait for its procurement. However such instances are very rare at Jaya Emporium.
  • I wish to buy few products in bulk. Can I get discount?
    Sure! We do provide special discounts on bulk transactions. Contact us at the details provided in the website with the product details and the quantity required.
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